Missed Appointments…….

DNA’s (Did not attend)
Unfortunately we have had an increase recently in patients not turning up for their appointment time. This means patients who can’t get an appointment with us are missing out and the practice loses income as the GP and/or nurse is still paid, even when the patient doesn’t arrive.
We have a high demand for patients wanting appointments so when someone doesn’t show for their appointment, its unfair to others who really need to be seen.
Because of this, we have had to increase our DNA fee from $12.00 to $19.50 effective from Monday, 9 August 2021.
If you are unable to attend your appointment, it is really important that you phone the clinic 3 HOURS BEFOREHAND to avoid the $19.50 DNA fee. If we do not receive at least 3 hours notice from you, your account will be invoiced $19.50 for that missed appointment slot.